Last updated: August 31, 2026

1. Introduction

AlpWalk Technology (Hangzhou) Co., Ltd. ('Company', 'we', 'our', or 'us') are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website alpwalk.com. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website. Your access to our website or use of our services indicates that you have read, understood, and agreed to the entire content of this Privacy Policy.

2. Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors and customers. Whether you are just browsing our website alpwalk.com, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

3. Information We Collect

Personal Information: Name, email address, phone number, company name, country/region, and inquiry information.
Technical Information: IP address, browser type, device information, operating system, website interaction data, and referring URLs.

Please do not provide any sensitive personal information (such as race, religious belief, personal health, financial information, etc.) in your inquiry. We do not actively collect such sensitive information and do not assume any special protection obligations with related thereto.

4. How We Collect Information

We collect information when you submit forms, request quotations, subscribe to communications, contact us, or interact with our website. Certain technical information is collected automatically through cookies and analytics tools.

5 How We Use Information

We use collected information to respond to inquiries, provide services, improve website performance, analyze user behavior, communicate with potential customers, and comply with legal obligations.

6. Legal Basis for Processing (GDPR)

When applicable, we process personal data based on consent, legitimate business interests, contractual necessity, or legal obligations.

7. Information Sharing

We do not sell personal information. Information may be shared with service providers, analytics platforms, hosting providers, and authorities when legally required.

8. International Data Transfers

We may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. We want to assure you that any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

9. Data Security

We take the protection of your personal information seriously. To safeguard your data against unauthorized access, disclosure, alteration, or destruction, we implement a range of industry-standard security measures, including but not limited to:

Ÿ Encryption in transit: We use SSL/TLS protocols to encrypt data transmitted between your browser and our website;

Ÿ Access control: We restrict internal access to personal information to authorized personnel only, on a strict need-to-know basis;

Ÿ Data backup: We perform routine encrypted backups of critical data to ensure availability and resilience in the event of incidents.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We continually review and update our security practices to align with applicable regulations and industry best practices, enabling us to deliver the services you trust us with.

10. Data Retention

We retain personal information only for as long as necessary to fulfill business purposes or legal obligations.

After the period ends, we delete or anonymize your data. If a law requires us to keep it longer (e.g., tax records), we retain it only for that purpose.

We review our stored data regularly and remove what is no longer needed.

11. Your Rights

We recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Depending on applicable law, you may have the right to access, correct, delete, restrict processing, object to processing, request portability, or withdraw consent.

To exercise any of these rights, please contact us at support@alpwalk.com. We will respond to your request in accordance with applicable data protection laws and within the time frames stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

12. Cookies and Tracking Technologies

We value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve. Please refer to our Cookie Policy for additional information.

13. Third-Party Links

Our website may contain links to third-party e-commerce platforms (e.g., Amazon, Shopify) to direct you to where our products are sold. These links are for your convenience only; we do not endorse or control these sites and are not responsible for their privacy practices. We encourage you to review their privacy policies before using their services.

14. Children’s Privacy

Our services are not directed toward individuals under the age of 16, and we do not knowingly collect information from children.

15. Policy updates and changes

We may update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.

16. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in legal requirements, industry standards, or our business operations. We want to assure you that any updates will be communicated transparently and in accordance with applicable data protection laws. 

In the event of significant changes to our privacy policy that may affect your rights or the way we handle your personal information, we will provide notice through prominent means, such as email, website notifications, or other appropriate channels. We will also indicate the effective date of the updated policy at the top of the document.

We encourage you to review our privacy policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after any changes to the policy signifies your acceptance of the updated terms.

17. Contact Us

If you have any questions or concerns about our privacy policy or any updates to it, please don’t hesitate to contact us at support@alpwalk.com. We are here to address any inquiries you may have and to ensure that you have the information you need to feel confident about how your personal information is handled.